PRIVACY POLICY
At Outstanding Hire, we understand the significance of safeguarding the privacy of the personal information we collect from our customers and prospective clients. Committed to upholding privacy standards, we abide by the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth) (as amended).
This statement elucidates the types of information we collect and our procedures for its use, disclosure, and storage. It also outlines how individuals can contact us and access their personal information. Our privacy policy applies to all interactions with us, whether through personal visits to our branches, communication via telephone, mail, or engagement on our website.
WHAT PERSONAL INFORMATION DO WE COLLECT AND HOW DO WE OBTAIN IT?
We gather your personal information from various sources, including our hire agreements, credit forms, and details provided during phone calls, branch visits, or website browsing sessions. Additionally, we obtain personal data from credit reporting agencies and through searches, such as those conducted on the PPS Register.
During inquiries about our products and services, we typically request your name, contact information (including phone number, address, and email address), enabling us to respond to your queries promptly.
When you rent equipment from us, we require some or all the following details:
- Your name, street address, email address, telephone, mobile, and fax numbers, along with your company or business name for identification and communication purposes.
- Information regarding your driver's license, passport, or a copy/image of it, to verify your identity, residency, and legal authorization to operate our vehicles. For certain equipment beyond vehicles, we may also need relevant license or operator competency certificate details.
Credit card information provided for payment purposes may be tokenized, with the token remaining the property of Outstanding Hire at all times.
If you apply for a credit account, we may request the aforementioned information, along with:
- Your bank account details.
- Trade references to assess your background.
- For corporate entities, names, and addresses of all directors.
We do not seek to collect sensitive information such as background details or political beliefs.
WHAT EQUIPMENT DATA DO WE COLLECT, HOW DO WE ACQUIRE IT, AND WHAT DO WE UTILISE IT FOR?
Outstanding's equipment, vehicles, and tools (collectively referred to as "Equipment") may incorporate on-board devices known as GPS Devices. These devices facilitate internet connectivity for the Equipment, enabling the transmission and reception of specific information, including geolocation data from a global positioning system, as well as additional data such as speed, battery voltage, and ignition status.
By renting any Equipment from us, you expressly consent to the use of a GPS Device on the Equipment during the rental period by Outstanding. You also agree to our collection, utilization, and retention of information derived from the GPS Device, acknowledging Outstanding's ownership of that data.
Information obtained from the GPS Device may serve various purposes, including:
- Alerting us to the need for maintenance or servicing of the Equipment.
- Providing information to law enforcement or other authorities in instances of theft, failure to return the Equipment at the end of the hire period, or unlawful use.
- Assisting in investigations of accidents or incidents involving the Equipment during the hire period by verifying its location at the time.
- Facilitating the identification of the exact location of the Equipment in case of breakdowns, aiding breakdown responders.
- Verifying compliance with hire contract conditions, manufacturer specifications, or terms of hire regarding prohibited areas or unauthorized usage.
- Any other lawful purposes permitted under the Privacy Act or other applicable laws.
OPTING OUT
You have the option to decline receiving promotional materials from us by contacting us via email at info@outstandingrigginandcranes.com.au or by selecting the unsubscribe link provided in relevant communications.
ENSURING ACCURACY AND TIMELINESS OF YOUR INFORMATION
If you believe the information, we hold about you is inaccurate, incomplete, or outdated, please inform us, and we will take necessary steps to rectify it. If disagreements arise regarding amendments, we will adhere to the procedures outlined in the APPs.
CONTACT INFORMATION
For more details about our privacy policy and how we manage your personal information, please contact our office 0402 461 822 or email info@outstandingrigginandcranes.com.au
WHAT DO WE USE THIS PERSONAL INFORMATION FOR?
All information gathered serves our business objectives, including:
- Addressing your inquiries or requests promptly.
- Providing the equipment, products, and services you seek.
- Identifying additional products and services that may benefit you and informing you about them.
- Assessing customer needs and innovating new products.
- Internal accounting and administrative purposes.
- Fraud prevention measures.
- Direct marketing initiatives.
- Establishing an account for you.
When you visit our website, any provided information may be collected. Additionally, we may gather logging data about your website interactions, utilizing cookies—a common practice among websites. Cookies, packets of information, allow the hosting system to recognize and engage with you. While cookies don't disclose personal details, they may furnish statistical insights for service analysis. Should your computer restrict cookie placement, your browsing experience on our site may be limited.
Outstanding Hire employs Google Analytics for data collection and processing, encompassing features like location and device tracking, website product impressions, purchase funnel behaviour, and traffic analysis. We use identifiers such as Google Analytics and advertising cookies to deliver tailored advertising. If you wish to opt out of Google Analytics interest-based advertising, you can adjust your Google privacy and personalization settings. Further information is available in Google's privacy policies regarding partner sites and apps.
Your personal information may be shared with other entities within the Outstanding Hire Group of Companies.
We operate under the assumption of consent for utilizing your personal information as described above, particularly for sending information about our products and services, unless you advise otherwise.
If you prefer not to receive communications or information from us, please inform us via email at info@outstandingriggingandcranes.com.au or by selecting the unsubscribe link provided in relevant communications.
DISCLOSURE OF YOUR INFORMATION TO EXTERNAL PARTIES
As a general practice, Outstanding refrains from disclosing any personal information collected about you to unrelated parties, including overseas recipients. However, exceptions may apply in the following scenarios:
- Where Outstanding reasonably believes you have provided consent.
- Utilization of external service providers (e.g., mailing houses) to distribute promotional materials, with information shared on a confidential basis solely for business purposes, subject to appropriate confidentiality standards.
- Compliance with requests from law enforcement or government agencies exercising legal authority.
- In cases of default on a hire contract or other contractual obligations to Outstanding, which may necessitate disclosure of information.
SHARING YOUR PERSONAL INFORMATION
We may disclose your details and pertinent transaction history with us to our legal advisers, debt collection agencies, credit reference bodies, or industry associations under specific circumstances, such as when required by law or to fulfill contractual obligations. Additionally, if requested, we may share information with a credit bureau or reporting agency. Apart from these purposes, we will not disclose your information without your express consent or as mandated by law.
ACCESSING YOUR PERSONAL INFORMATION
You have the right to access the personal information we hold about you. To request access, please contact us (details provided at the end of this statement), and upon verification of your identity, we will promptly provide the requested information. Reasonable costs may apply for processing your request.
ENGAGING WITH US
While you have the option to withhold personal information when making general inquiries about our products and services, refusal to disclose required information may limit our ability to fulfill your requests or conduct business with you in some instances
COMPLAINTS AND RESOLUTION
If you have concerns regarding the impact of our Privacy Policy on you or suspect an actual breach of the APPs, please direct your complaint to our Privacy Officer at the provided address. We will strive to provide a written response within 30 days of receiving your complaint. If unsatisfied with the resolution, you may escalate your complaint to the Office of the Australian Information Commissioner via https://www.oaic.gov.au/about-us/contact-us.